1. About These Terms
These Terms & Conditions ("Terms") govern your use of the
Kicksy Nepal website and your purchase of products from either
of our two brands, Kicksy Nepal (premium
master-copy footwear) and
Kicksy Leather (handcrafted leather goods),
collectively referred to as "Kicksy," "we," "us," or "our." By
browsing our website, placing an order via WhatsApp or our order
form, or otherwise engaging with our services, you ("the
customer," "you") agree to be bound by these Terms.
2. Products & Product Descriptions
Kicksy Nepal offers premium master-copy footwear, crafted to
closely match the design, materials, and quality of the original
silhouettes they are based on. These are clearly marketed as
master-copy products and are not represented as products
manufactured or authorized by the original brand owners. Kicksy
Leather offers handcrafted, genuine leather goods, some of which
may be customized to your specifications (such as size or
embossing) where indicated on the product page.
We make every reasonable effort to display product colors,
materials, and dimensions accurately. However, slight variations
may occur due to lighting conditions during photography, screen
display settings, or the natural, individual character of
genuine leather grain. Such variations do not constitute a
defect and are not eligible grounds for exchange.
3. Pricing & Payment
All prices listed on our website are in Nepalese Rupees (NPR)
and are subject to change without prior notice. Prices displayed
at the time of order confirmation are the prices that apply to
that order. We currently accept payment via Cash on Delivery
(COD) and other payment methods communicated to you directly at
the time of order confirmation via WhatsApp or phone.
4. Orders & Order Confirmation
Orders may be placed through our website's order inquiry form or
directly via WhatsApp. An order is only considered confirmed
once we have verified product availability, size, color, and
delivery details with you directly. We reserve the right to
decline or cancel any order at our discretion, including in
cases of suspected fraud, incorrect pricing, or unavailability
of stock, in which case we will notify you as soon as possible.
5. Shipping & Delivery
We deliver nationwide to all 77 districts of Nepal. Estimated
delivery timeframes are as follows: Kathmandu Valley, 1–3
working days; other cities and districts, 3–7 working days.
These timeframes are estimates only and may vary due to courier
availability, weather, regional access, or other circumstances
beyond our control. Delivery charges, if applicable, will be
communicated to you prior to order confirmation.
You are responsible for providing an accurate and complete
delivery address and a reachable phone number. Kicksy is not
liable for delays or failed deliveries resulting from incorrect
or incomplete address information provided by the customer.
6. Exchanges & Returns Policy
All sales of footwear and leather goods are final.
Kicksy Nepal and Kicksy Leather do not accept returns or offer
refunds under any circumstances, for any reason, including but
not limited to change of mind, incorrect size selection, or
personal preference regarding fit, style, or color.
We understand that sizing or manufacturing concerns can
occasionally arise, and in such cases, we offer an
exchange-only policy, subject to all of the
following conditions being met in full:
-
The exchange request must be raised within
3 days of the product being delivered to you,
communicated to us via WhatsApp with your order details and
the reason for the exchange request.
-
The product must be
completely unworn, unused, and undamaged,
with all original tags, dust bags, boxes, and packaging fully
intact and in their original condition.
-
The product must show no signs of wear,
including but not limited to scuffing on soles, creasing,
odor, stains, alterations, or any indication that the item has
been worn outdoors or otherwise used.
-
Leather goods that have been
customized or personalized to your
specifications (including but not limited to monogramming,
embossing, or made-to-order sizing) are
not eligible for exchange under any
circumstances, as these items are produced specifically for
you.
-
The exchange is limited to a
different size or color of the same product,
subject to availability. If the requested size or color is
unavailable, we will offer the next closest available
alternative or, at our sole discretion, store credit toward a
future order.
-
Products purchased during clearance, sale, or promotional
pricing are final sale and not eligible for
exchange unless found to be materially defective upon
delivery.
-
Return shipping costs for an approved exchange are the
responsibility of the customer, unless the exchange is due to
a verified manufacturing defect or an error on our part (such
as shipping the wrong item), in which case Kicksy will cover
reasonable return shipping costs.
Kicksy reserves the sole right to inspect any item proposed for
exchange and to approve or deny the request based on whether the
above conditions have been met. Approved exchanges will be
processed within a reasonable timeframe following our receipt
and inspection of the returned item. This exchange policy does
not constitute, and should not be interpreted as, a right to a
refund under any circumstances.
7. Master-Copy & Authenticity Disclaimer
Kicksy Nepal's footwear is explicitly marketed and sold as
premium master-copy product unless otherwise stated on the
specific product page. These items are not produced or endorsed
by the original brand owner. Customers seeking 100% original,
authenticated footwear may request a pre-order through our
WhatsApp channel, subject to separate pricing, availability, and
lead times communicated at the time of inquiry.
8. Intellectual Property
All content on this website, including text, graphics, logos,
images, and product photography, is the property of Kicksy or
its content suppliers and is protected by applicable
intellectual property laws. You may not reproduce, distribute,
or otherwise use any content from this website for commercial
purposes without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Kicksy shall not be
liable for any indirect, incidental, or consequential damages
arising from your use of our website or products, including but
not limited to delays in delivery, courier mishandling, or
product unavailability. Our total liability in connection with
any order shall not exceed the amount paid by you for that
order.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes
in our practices or for legal or operational reasons. Updated
Terms will be posted on this page with a revised "Last updated"
date. Continued use of our website or services after any changes
constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the
laws of Nepal. Any disputes arising from these Terms or your use
of our services shall be subject to the exclusive jurisdiction
of the courts of Nepal.
12. Contact Us
If you have any questions about these Terms, please reach out to
us: