Legal

Terms & Conditions

Please read these terms carefully before placing an order with Kicksy Nepal or Kicksy Leather. By using our website or placing an order, you agree to the terms outlined below.

Last updated: June 2026

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the Kicksy Nepal website and your purchase of products from either of our two brands, Kicksy Nepal (premium master-copy footwear) and Kicksy Leather (handcrafted leather goods), collectively referred to as "Kicksy," "we," "us," or "our." By browsing our website, placing an order via WhatsApp or our order form, or otherwise engaging with our services, you ("the customer," "you") agree to be bound by these Terms.

2. Products & Product Descriptions

Kicksy Nepal offers premium master-copy footwear, crafted to closely match the design, materials, and quality of the original silhouettes they are based on. These are clearly marketed as master-copy products and are not represented as products manufactured or authorized by the original brand owners. Kicksy Leather offers handcrafted, genuine leather goods, some of which may be customized to your specifications (such as size or embossing) where indicated on the product page.

We make every reasonable effort to display product colors, materials, and dimensions accurately. However, slight variations may occur due to lighting conditions during photography, screen display settings, or the natural, individual character of genuine leather grain. Such variations do not constitute a defect and are not eligible grounds for exchange.

3. Pricing & Payment

All prices listed on our website are in Nepalese Rupees (NPR) and are subject to change without prior notice. Prices displayed at the time of order confirmation are the prices that apply to that order. We currently accept payment via Cash on Delivery (COD) and other payment methods communicated to you directly at the time of order confirmation via WhatsApp or phone.

4. Orders & Order Confirmation

Orders may be placed through our website's order inquiry form or directly via WhatsApp. An order is only considered confirmed once we have verified product availability, size, color, and delivery details with you directly. We reserve the right to decline or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or unavailability of stock, in which case we will notify you as soon as possible.

5. Shipping & Delivery

We deliver nationwide to all 77 districts of Nepal. Estimated delivery timeframes are as follows: Kathmandu Valley, 1–3 working days; other cities and districts, 3–7 working days. These timeframes are estimates only and may vary due to courier availability, weather, regional access, or other circumstances beyond our control. Delivery charges, if applicable, will be communicated to you prior to order confirmation.

You are responsible for providing an accurate and complete delivery address and a reachable phone number. Kicksy is not liable for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Exchanges & Returns Policy

All sales of footwear and leather goods are final. Kicksy Nepal and Kicksy Leather do not accept returns or offer refunds under any circumstances, for any reason, including but not limited to change of mind, incorrect size selection, or personal preference regarding fit, style, or color.

We understand that sizing or manufacturing concerns can occasionally arise, and in such cases, we offer an exchange-only policy, subject to all of the following conditions being met in full:

  • The exchange request must be raised within 3 days of the product being delivered to you, communicated to us via WhatsApp with your order details and the reason for the exchange request.
  • The product must be completely unworn, unused, and undamaged, with all original tags, dust bags, boxes, and packaging fully intact and in their original condition.
  • The product must show no signs of wear, including but not limited to scuffing on soles, creasing, odor, stains, alterations, or any indication that the item has been worn outdoors or otherwise used.
  • Leather goods that have been customized or personalized to your specifications (including but not limited to monogramming, embossing, or made-to-order sizing) are not eligible for exchange under any circumstances, as these items are produced specifically for you.
  • The exchange is limited to a different size or color of the same product, subject to availability. If the requested size or color is unavailable, we will offer the next closest available alternative or, at our sole discretion, store credit toward a future order.
  • Products purchased during clearance, sale, or promotional pricing are final sale and not eligible for exchange unless found to be materially defective upon delivery.
  • Return shipping costs for an approved exchange are the responsibility of the customer, unless the exchange is due to a verified manufacturing defect or an error on our part (such as shipping the wrong item), in which case Kicksy will cover reasonable return shipping costs.

Kicksy reserves the sole right to inspect any item proposed for exchange and to approve or deny the request based on whether the above conditions have been met. Approved exchanges will be processed within a reasonable timeframe following our receipt and inspection of the returned item. This exchange policy does not constitute, and should not be interpreted as, a right to a refund under any circumstances.

7. Master-Copy & Authenticity Disclaimer

Kicksy Nepal's footwear is explicitly marketed and sold as premium master-copy product unless otherwise stated on the specific product page. These items are not produced or endorsed by the original brand owner. Customers seeking 100% original, authenticated footwear may request a pre-order through our WhatsApp channel, subject to separate pricing, availability, and lead times communicated at the time of inquiry.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and product photography, is the property of Kicksy or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use any content from this website for commercial purposes without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Kicksy shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to delays in delivery, courier mishandling, or product unavailability. Our total liability in connection with any order shall not exceed the amount paid by you for that order.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal or operational reasons. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Nepal. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Nepal.